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Email Policy

Email & Newsletter Policy

Last Updated: June 19, 2025

1. Scope & Purpose

This policy explains in detail how Axion Algo ("we", "our", "us") collects, uses, tracks and protects the e-mail addresses of all users aged 18 or older who interact with our website, SaaS platform, indicators, or community channels. It complements our Terms & Conditions and Privacy Policy and is drafted to satisfy the requirements of:

  • EU / UK GDPR and ePrivacy/PECR
  • United States CAN-SPAM Act
  • Canada CASL
  • California CCPA/CPRA

Where laws conflict, we follow the strictest rule. If you are under 18, you must not subscribe to, or interact with, any Axion Algo mailing list.

2. How We Obtain Your E-mail

  • Automatic opt-in at registration or checkout – When you create an Axion Algo account, join a wait-list, or complete a purchase, you are automatically enrolled to receive service notifications and our newsletter. A notice beside every submit button explains this.
  • Double opt-in (EU/UK/Canada) – If your billing address or IP is in the EEA, UK, or Canada, you must confirm via the link in a verification e-mail before we send any marketing messages.
  • Support correspondence – If you write to support@axion-algo.com, we reply to the address you used.

We do not knowingly collect addresses from minors. If you believe a minor has subscribed, contact us and we will delete the data.

3. What We Send

  • Service & transactional – activations, invoices, failed-payment alerts, password resets, security notices, and policy changes. These are mandatory while your account is active.
  • Educational & product content – newsletters, tutorials, trading-strategy articles, indicator preset spotlights.
  • Promotions – new-feature announcements, discounts, surveys, partner offers.

Subjects and "From" lines always identify Axion Algo and the nature of the message.

4. How to Unsubscribe or Change Preferences

Every non-transactional e-mail includes a clearly visible Unsubscribe or Manage Preferences link that works with one click.

You may also send a plain-language request ("unsubscribe", "stop e-mails", etc.) to support@axion-algo.com from the same address we hold.

We process all opt-outs as quickly as possible and never later than:

  • ten US business days (CAN-SPAM),
  • 24 hours (CASL), or
  • 30 days (GDPR).

Opting out stops marketing mail but does not affect essential service communications. To stop those you must close your account.

5. Delivery & Data Processing Partners

We send mail through Mailchimp (Intuit Inc.). Mailchimp stores and processes your address on servers in the United States solely under our instructions and is bound by Standard Contractual Clauses and a data-processing agreement. No other third party receives your address for independent use. If we replace Mailchimp, we will update this policy and notify subscribers.

6. Tracking & Analytics

Our HTML e-mails may contain:

  • a 1 × 1 transparent pixel that records an "open" when images load;
  • redirect links that count clicks in aggregate.

We use these metrics only to improve content and deliverability, never to make automated decisions about you. You can avoid tracking by:

  • disabling remote images in your mail client, or
  • unsubscribing from marketing messages.

Transactional security mail may still include minimal system tracking for anti-fraud purposes.

7. Legal Grounds for Processing

  • Contractual necessity – we must use your address to deliver the service you requested.
  • Consent – for newsletters, tutorials, and promotions. You may withdraw consent at any time.
  • Legitimate interests – to secure our platform, prevent fraud, and understand aggregate engagement, provided those interests do not override your rights.
  • Legal obligation – to retain billing records or respond to lawful requests.

8. Your Rights

Access, rectification, erasure, restriction, portability, objection, and withdrawal of consent.

  • California residents: right to know, delete, correct; we do not sell personal information.
  • EU/UK residents: right to lodge a complaint with a supervisory authority.

Submit requests to support@axion-algo.com. We may ask for proof of identity and will respond within statutory deadlines.

9. Security

We protect mailing-list data with TLS encryption in transit, encryption at rest, role-based access for staff, 2-factor authentication, and quarterly security reviews. Despite these measures, no online system is 100% secure; you share your address at your own risk.

10. Data Retention

  • Marketing list – kept until you unsubscribe or after 24 months of inactivity, whichever comes first.
  • Transactional records – retained for the life of your account and up to seven years thereafter for accounting, tax, and anti-fraud purposes.

When retention ends, we delete or anonymise the address.

11. International Transfers

Because Mailchimp's infrastructure is in the USA, your address may be stored outside your country. We rely on Standard Contractual Clauses or equivalent safeguards and apply this policy's protections regardless of location.

12. Policy Changes

We may update this document to reflect new laws or business practices. A revised version will carry a new "Last updated" date; material changes will also be announced by e-mail or site banner at least seven days before they take effect.

13. Contact

Questions, objections, or unsubscribe requests: support@axion-algo.com. We aim to reply within three working days and always within legal time limits.