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Privacy Policy

Privacy Policy

Last Updated: June 18, 2025

Introduction:

AXION ALGO (“AXION ALGO”, “we”, “us”, or “our”) is a SaaS platform (www.axion-algo.com) that provides access to AI-powered indicators on TradingView and an educational trading community via Discord and Telegram. Please note: AXION ALGO is not a legally registered business entity, but we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains what information we collect, how we use and safeguard it, and your rights regarding your data.

Our services are intended for adults 18 years of age or older, and we do not knowingly collect information from anyone under 18. By using AXION ALGO, you agree to the collection and use of your information as described in this Policy. If you do not agree with any part of this Policy, please discontinue use of our services.

1. Information We Collect

We collect both personal information that you provide to us directly and data collected automatically as you use our services:

  • Account and Contact Information: When you register or subscribe to AXION ALGO, we collect information such as your name and email address for account setup and communication. We also collect your TradingView username (to grant you access to our private TradingView indicators) and your Discord username and Telegram handle (to verify your identity and provide access to our members-only community channels). You may also provide us with other identifiers or contact details when communicating with us (for example, if you contact support). We do not collect sensitive personal details like government IDs or financial account numbers beyond what is described for payments.
  • Payment and Transaction Data: All subscription payments are processed through our third-party payment processor, Stripe. AXION ALGO itself does not collect or store your full credit card details. When you make a purchase, Stripe will collect and process your payment information (e.g., card number, billing address) on our behalf. We receive from Stripe certain transactional details needed to manage your subscription – for example, your payment status, subscription plan, billing name/email, and confirmation of payment. This data allows us to activate your AXION ALGO membership and keep track of your subscription. (Refund Policy: AXION ALGO offers a one-time courtesy refund on your first month subscription fee if you meet our eligibility conditions (for example, if you are a first-time subscriber and request cancellation within the specified trial period). Beyond this initial courtesy refund, all sales are final and we do not offer refunds for subsequent subscription renewals or charges. This means that after your first-month refund (if utilized), any ongoing monthly fees are non-refundable. We disclose this refund policy here for transparency, though it may be further detailed in our terms of service.)
  • Usage Data (Analytics and Cookies): Like most online services, we automatically collect certain data about your device and how you interact with our website. This usage data may include your IP address, browser type, device identifiers, pages visited, clicks and scrolling information, and timestamps of your visits. We use cookies and similar tracking technologies to facilitate this data collection. In particular, AXION ALGO utilizes analytics tools including Google Analytics, PostHog, and the Meta (Facebook) Pixel to gather information about user behavior and preferences on our site. These tools set cookies or use other identifiers to collect data on page views, features used, and engagement with our content, which helps us analyze how our website and service are performing and where improvements or optimizations are needed. We also use cookies for essential functions like keeping you logged in (session cookies for authentication) and preventing fraudulent use of the site. The Meta/Facebook Pixel and Google Analytics cookies may track your visits and actions on our site in order to measure the effectiveness of our marketing campaigns and advertisements (for example, if we run ads on Meta platforms, the Pixel helps us understand ad conversions and audience behavior). Cookie Choices: By using our site, you consent to the placement of these cookies as described. You can always adjust your browser settings to refuse or delete cookies, but be aware that some core features (like login sessions) may not function properly without them. We do not use cookies for any invasive profiling; their use is limited to the purposes stated (analytics, site functionality, and marketing performance tracking). For more details on how these third-party analytics services handle data, you can refer to their respective privacy policies (e.g., Google’s and Meta’s privacy notices).

2. How We Use Your Data

We use the collected information for the following purposes, in accordance with applicable law:

  • Providing and Improving the Service: We process your personal data to deliver the services you signed up for – for example, using your TradingView username to grant you access to our AI-powered indicator on the TradingView platform, and using your Discord/Telegram username to authorize your entry into our private community channels. We also use your data to maintain your account, authenticate you upon login, and provide customer support. Additionally, usage and analytics data are used to understand platform performance and user behavior, which helps us troubleshoot issues, improve our features, and enhance your overall user experience. This may include analyzing how users interact with our website or indicators so we can refine our offerings and fix any problems.
  • Communications: We may use your email address and/or messaging handles to send you service-related announcements and respond to your inquiries. For example, we will email you to confirm your subscription or payment, to send invoices or receipts, and to notify you of important updates or changes to our service. These transactional or administrative communications are necessary to operate the service. With your consent, we may also send occasional promotional or educational communications – such as newsletters, product updates, or special offers – but you have the option to unsubscribe from marketing emails at any time. (Opting out of marketing messages will not affect your receipt of essential account or billing notices.)
  • Payments and Account Management: We use information from Stripe (such as your subscription status and payment confirmations) to manage your subscription access. This includes enabling or disabling features based on your subscription tier, and handling billing cycles. If you qualify for the one-time first-month refund, we will use your transaction data to process that refund via Stripe. Aside from this courtesy instance, our system will treat all subsequent charges as final. We keep a record of your subscription and payment history (e.g., active or canceled status, renewal dates) for accounting and customer service purposes.
  • Analytics and Marketing: As noted, we analyze usage data (through Google Analytics, PostHog, etc.) to gain insights into user engagement and to measure the effectiveness of our site content and marketing campaigns. This information helps us tailor our services and marketing efforts. For example, analytics can tell us which pages or features are most popular, or how users are finding our site, which in turn informs our business decisions. We may also use aggregated analytics data to guide our advertising strategy (such as understanding conversion rates from ads). Importantly, these analytics tools provide us with statistics and trends – we do not use them to identify you individually beyond what is necessary for service provision. We do not sell any analytics data or personal information to advertisers or other third parties.
  • Safety, Legal, and Compliance: We may process and retain personal data as needed to comply with applicable laws, regulations, and legal obligations. For instance, we could use or disclose information if required to fulfill a lawful request by authorities or to enforce our agreements and policies (such as investigating potential violations, fraud, or security issues). If we are ever involved in a legal dispute or government inquiry, we might need to preserve and review relevant data. Additionally, should there be changes in our organizational structure (for example, a potential business transfer or partnership in the future), personal data could be one of the transferred assets; however, if that occurs, we will ensure the recipient respects your privacy rights in line with this Policy and applicable law.

Outside of these rare circumstances, we do not share, sell, or rent your personal data to any third party for their own marketing or advertising purposes.

3. How We Disclose or Share Information

AXION ALGO may share your information with selected third parties only for the purposes described above, and always under appropriate safeguards:

  • Service Providers: We rely on trusted third-party companies to support our platform’s operations. These providers process data only on our behalf and under our instructions (as “data processors”). Key service partners include: Supabase (our cloud database and authentication provider where your account data is stored), Stripe (subscription billing and payment processing), PostHog and Google Analytics (analytics platforms), Meta/Facebook Ads (for advertising/analytics via Pixel), and communication platforms like Discord and Telegram (for community interaction). Each of these providers may receive the personal data necessary for their function – for example, Stripe will process payment details, and Supabase will host your account info. We ensure that all such partners are bound by privacy and security obligations. They are not permitted to use your data for anything outside the scope of providing services to AXION ALGO. Some of these third parties operate servers in other countries (including the United States), so your data may be transferred or stored internationally (see Section 6, International Data Transfers, below).
  • Discord and Telegram: If you join our Discord server or Telegram group as part of the AXION ALGO community, your use of those platforms is also governed by the respective platform’s privacy policy and terms. We may have access to your username or profile information on those services in order to verify your membership and administer our community (for example, to assign you subscriber roles on Discord). We do not collect additional personal information from your Discord or Telegram accounts beyond your chosen username or ID. Keep in mind that anything you voluntarily share within our Discord/Telegram channels (e.g., messages or content) is visible to other community members; you should only share information you are comfortable disclosing. We are not responsible for the privacy practices of Discord, Telegram, or other third-party platforms, but we will not disclose your personal data to the public or to any other users without your consent.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order, subpoena, or government demand). We may also disclose personal data if we believe in good faith that such action is necessary to comply with legal obligations; to protect and defend our rights or property; to prevent or investigate possible wrongdoing (such as fraud or security breaches); or to protect the personal safety of our users or the public.
  • Business Transfers: Since AXION ALGO is not a registered corporation, a formal business transfer (merger, acquisition, sale of assets) is not anticipated at this time. However, if in the future the ownership or structure of AXION ALGO (or its assets) changes – for example, if we partner with another entity or form a company – user information may be transferred to the new owner/partner as part of that arrangement. Should such a transfer occur, we will provide notice and ensure your personal data remains subject to the protections of this Privacy Policy. You would have the opportunity to discontinue using the service if you do not agree with the new handling of your data.

No Selling of Personal Data: To reiterate, we do not sell your personal data to third parties under any circumstances. We also do not share your information with third parties for their independent marketing use. AXION ALGO’s use of your data is limited to the purposes in this Policy, and any third-party processing is solely to help deliver or improve our own services as explained above.

4. Legal Bases for Data Processing

For individuals located in the European Economic Area (EEA), United Kingdom, or other regions with data protection laws (e.g., GDPR), we must disclose the legal grounds on which we process personal information. AXION ALGO processes personal data on the following bases:

  • Contractual Necessity: Much of our data processing is justified by the need to fulfill our contract with you. When you subscribe to AXION ALGO or otherwise use our services, we must process certain personal data to provide what you have requested. This includes using your email for account creation, using your TradingView/Discord credentials to grant service access, and processing payments via Stripe. We cannot deliver the service without this information. In GDPR terms, this is processing that is necessary for the performance of a contract with you.
  • Consent: In cases where we are not strictly required to collect or use data for contractual or legal reasons, we rely on your consent. For example, we seek your consent to use non-essential cookies and analytics tools (like Google Analytics and Meta Pixel) which help us analyze performance and market our services. Similarly, if we send you marketing emails or if you participate in any optional surveys or promotions, we do so based on your consent. You are free to withdraw your consent at any time – for instance, you can disable analytics cookies via your browser or opt out of marketing communications – without affecting your core use of the service. (Do note that if you withdraw consent for certain cookies, some site functionality might be limited, as described in Section 1.) Using our website with cookies enabled, or not opting out, will be considered consent for the relevant data processing. We will also request your consent wherever required by applicable law.
  • Legitimate Interests: We may process some data under the lawful basis of legitimate interests. This means we have a legitimate (business or security) reason to use the data in ways that are expected and do not override your privacy rights. For example, improving our product, diagnosing technical issues, preventing fraud, or understanding how users engage with our platform are activities we pursue to make AXION ALGO better and more secure – these can be considered our legitimate interests. When we rely on this basis, we ensure that such processing is not invasive and is proportionate. You have the right to object to processing based on legitimate interests (see Section 7 on Your Rights). If you do object, we will review that request and cease the processing in question unless we have a compelling legitimate ground to continue or it is needed for legal reasons.
  • Legal Obligation: On occasion, we may need to process personal data to comply with a legal obligation, such as retaining transaction records for tax/audit purposes or responding to law enforcement requests. In such cases, the law itself provides the basis for processing.

We will normally identify the appropriate legal basis for each processing activity at the time of data collection or when we use the data. If you have questions about the specific basis applicable to your personal data, feel free to contact us.

5. Data Retention and Security

Retention Period

We retain your personal information only for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law. In practice, this means we keep your account data while your subscription or account is active. If you cancel your subscription or request deletion of your account, we will delete or anonymize your personal data associated with your account, typically within 30 days of such cancellation or request, barring any legal requirement to retain it longer. For example, we might retain certain payment records if needed for financial reporting or legal compliance. Usage data collected for analytics may be retained in aggregate form (without personal identifiers) after account deletion to help us with long-term business analysis, but this data will no longer be linked to you personally. We periodically review the data we hold and erase or anonymize personal data that is no longer needed.

Security Measures

We take the security of your data seriously and implement commercially reasonable measures to protect it from unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (SSL/TLS), secure network and server configuration, and access controls. For instance, our website uses HTTPS encryption to secure data transfer, and our database (hosted on Supabase) is protected with authentication and row-level security rules to ensure that each user can only access their own data. We also restrict access to personal data to only those team members and service providers who need it to operate or improve the service, and all such persons are subject to confidentiality obligations. Additionally, we monitor for potential vulnerabilities and attacks, and we utilize tools (like PostHog and others) to log errors or unusual activities for security review.

Please note: no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security. You share and use our services at your own risk, but rest assured we are continuously working to maintain and improve security. If we ever experience a data breach affecting your personal information, we will notify you and the appropriate authorities as required by law.

6. International Data Transfers

AXION ALGO operates primarily online, and the tools and infrastructure we use may be located in multiple countries. In particular, our servers and service providers are likely located in the United States and other jurisdictions outside of your own country. This means that your personal data may be transferred to, stored, or processed in a country different from where you reside. For example, user account and analytics data are stored on Supabase and PostHog servers which (as of this Policy’s date) reside in the U.S., and payment information is processed through Stripe’s U.S. infrastructure. By using AXION ALGO, you acknowledge that your information may be transferred to and processed in other countries, including the United States.

When we transfer personal data internationally, we take steps to ensure appropriate safeguards are in place to protect your information. For instance, for users in the EEA/UK, if personal data is exported to a country not deemed to have “adequate” data protection by the EU, we will rely on approved mechanisms such as the European Commission’s Standard Contractual Clauses (SCCs) or other legally recognized transfer frameworks to ensure your data remains protected. Our third-party processors, like Stripe and Supabase, also commit to such safeguards and comply with applicable data protection laws in transferring data. Despite differences in local laws, we will uphold the privacy protections outlined in this Policy for your data, wherever it is processed.

Please be aware that when your data is in another jurisdiction, it may be accessible to courts, law enforcement, and national security authorities of that jurisdiction under its laws. However, our agreements with service providers limit how and when they can access and use your data, and we will strive to ensure any access requests are handled in accordance with applicable data laws.

7. Your Data Rights and Choices

We respect your rights to control your personal data. Depending on your location and the applicable laws, you may have some or all of the following rights regarding your personal information:

  • Right of Access: You have the right to request a copy of the personal data we hold about you, and to obtain information about how we process it. We will provide this in a commonly used electronic format.
  • Right to Rectification: If any of your information is inaccurate or incomplete, you have the right to ask us to correct or update it. You can also update certain information directly by logging into your AXION ALGO account (if such functionality is available).
  • Right to Erasure: You can request that we delete your personal data, for example if it is no longer necessary for the purpose it was collected, or if you withdraw consent (in cases where consent is the legal basis). We will honor valid deletion requests and erase your data, provided we do not have a legal obligation to retain it. Once deleted, your data (including your AXION ALGO account credentials) will be permanently removed from our active systems. (Note: Some residual information might remain in backups for a short period, but we will also purge backups within a reasonable time frame where feasible.)
  • Right to Restrict Processing: You have the right to ask us to limit the processing of your data in certain circumstances – for instance, if you contest the accuracy of the data or object to our processing, we will restrict processing while your request is being reviewed.
  • Right to Data Portability: For data you provided to us, you have the right to request that we transfer that data to another provider (or to you) in a structured, commonly used and machine-readable format, where technically feasible. This applies to personal data processed by us by automated means, based on your consent or a contract.
  • Right to Object: You have the right to object to our processing of your personal information when we do so under a legitimate interest basis or for direct marketing. If you lodge an objection, we will consider it and stop or adjust processing unless we have compelling legitimate grounds that outweigh your rights or the processing is needed for legal claims. In the case of direct marketing (e.g., marketing emails), your objection is absolute – meaning we will stop using your data for that purpose as soon as possible.
  • Right to Withdraw Consent: If we are processing any personal data based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing done before your withdrawal. For example, you can unsubscribe from our marketing emails via the “unsubscribe” link provided, or adjust your browser settings to withdraw consent for analytics cookies.
  • Right not to be subject to Automated Decisions: AXION ALGO does not make any legally significant decisions about you using purely automated means (with no human involvement). If that ever changes, you would have the right to request human review of an automated decision.

To exercise any of these rights, please contact us at support@axion-algo.com with your request. We may need to verify your identity before fulfilling certain requests (for your security, we will likely ask you to provide information that confirms you are the account holder). We will respond to your request within a reasonable timeframe and in accordance with applicable law. Please note that these rights are not absolute – certain laws may exempt or not apply to specific data or contexts. If we cannot fulfill your request in whole or in part, we will explain the reason (e.g., if we are prohibited by law or if we cannot verify your identity).

GDPR and International Rights: If you are in the EEA, UK, Switzerland or other regions with similar laws, you also have the right to lodge a complaint with a Data Protection Authority (DPA) or supervisory authority in your country if you believe we have infringed your privacy rights. We encourage you to contact us first, so we can address your concerns directly.

For California residents: under the California Consumer Privacy Act (CCPA) and similar regulations, you have rights to know about our data practices and to request deletion or opt-out of certain data sharing. We affirm that we do not sell personal information (as defined by CCPA), so the opt-out right is not applicable. We also will not discriminate against you for exercising any privacy rights. California residents may contact us to exercise access or deletion rights as described above. Residents of other jurisdictions will have similar rights to the extent provided by applicable laws, and we will endeavor to honor all legitimate requests regarding personal data regardless of your location.

8. Cookies and Tracking Technologies

(See also Section 1, “Usage Data,” for an overview of how we use cookies and analytics.) We want to reiterate our use of cookies and your choices in a dedicated section for clarity. Cookies are small text files stored on your device by websites you visit. AXION ALGO uses both essential cookies and analytics cookies on our site:

  • Essential Cookies: These are necessary for the website’s core functionality. For example, we use cookies to remember your login session so you don’t have to re-enter your credentials on every page. Essential cookies also help with security (e.g., to prevent cross-site request forgery or to keep you logged out after you explicitly log off). Because these cookies are necessary for the service to work, you cannot opt-out of them if you wish to use the site (though you can always block cookies entirely in your browser, but some features of our service may then not function). These cookies do not collect your personal details for marketing, but simply contain technical identifiers.
  • Analytics and Advertising Cookies: These cookies collect information about how visitors use our site, which pages are popular, and how users interact with our content or ads. AXION ALGO uses first-party analytics cookies via PostHog and Google Analytics, which allow us to gather usage statistics (e.g., page response times, user navigation paths, errors) for internal analysis. We also use third-party cookies such as the Meta Pixel, which connects website activity to Meta’s advertising platform, helping us measure ad conversions and create audiences for our ads. The data collected through these cookies may include things like your TradingView referral (if you came from our indicator link), how long you spend on certain pages, and which features you click on. This information is used only to improve our product and marketing effectiveness; we do not use it to identify you by name, and we do not allow third-party advertisers to plant their own tracking beyond the tools we’ve disclosed. For instance, PostHog is a product analytics tool that sets first-party cookies for event tracking (page views, button clicks, etc.), and Google Analytics uses cookies to track aggregate site usage and help us understand user demographics and interests (Google may provide us with anonymized demographic data if available). Meta Pixel cookies track visits and actions for the purpose of analyzing the success of ads on Facebook/Instagram and enabling us to reach interested users.

Your Choices for Cookies: When you first visit our site, we may prompt you with a cookie notice (if required by law) to inform you of our use of cookies. By continuing to use the site, you are consenting to the placement of cookies as described. However, you have the ability to manage cookies via your browser settings at any time. Most web browsers allow you to refuse new cookies, delete existing cookies, or notify you when new cookies are set. Please consult your browser’s help documentation for instructions on how to do this. Additionally, for certain advertising cookies like those from Google or Meta, you can opt-out directly: for example, Google provides a browser add-on to opt-out of Google Analytics tracking, and you can adjust your ad preferences in your Facebook account settings for the Meta Pixel. Keep in mind that disabling all cookies might impact your user experience – for example, if cookies are disabled, our site may not remember your login, and some analytics features will not function (making it harder for us to improve our service). We do not currently respond to “Do Not Track” signals, in part because there is no unified standard for such signals; we instead provide the options above for you to control cookie tracking.

For more details on our use of cookies and tracking, or to change your preferences, you may contact us anytime at support@axion-algo.com. We aim to be transparent about what data we collect and how it’s used, so please reach out if you have any questions or concerns about our use of cookies or any other tracking technology.

9. Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make changes, we will update the “Last Updated” date at the top of the Policy. If the changes are significant, we may also provide a more prominent notice (such as by email notification to our subscribers or a notice on our website). We encourage you to review this Policy periodically to stay informed about how we are protecting your information.

Your continued use of AXION ALGO after any modifications to the Privacy Policy will signify your acceptance of the changes. If you do not agree with any updated terms, you should discontinue using the services and may request that we delete your personal data.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at support@axion-algo.com. This is the dedicated support email for AXION ALGO, and we will do our best to respond promptly to your inquiry.

You may also reach out to us through our community channels (Discord or Telegram) for general questions, but for privacy-specific inquiries (such as data access or deletion requests), email is preferred so we can properly authenticate and address your request. Since AXION ALGO is not a registered legal entity, email is the primary method to reach the operator(s) of the service. We are committed to resolving any issues related to your privacy and to answering any questions you may have about how your information is handled.

Thank you for reading our Privacy Policy. We value your trust in AXION ALGO and are dedicated to keeping your personal data safe and your privacy rights respected.