Privacy Rights & "Delete My Data" Procedure

Last Updated: June 19, 2025

1. Who Can Use This Form

Axion Algo's services and mailing lists are offered only to adults aged 18 or older. If you are under 18 you must not exercise these rights yourself; ask a parent or legal guardian to do so on your behalf.

2. Your Statutory Privacy Rights

Depending on where you live and how we process your personal information, you may exercise some or all of the rights listed below. We comply with the EU/UK GDPR, ePrivacy/PECR, California CCPA/CPRA, Canada CASL, and similar laws worldwide.

Rights include, but are not limited to:

• Right to be informed – know why and how we process your data, which categories we collect, and from which sources.
• Right of access – ask for a copy of the data we hold about you.
• Right to rectification – correct inaccurate or incomplete data.
• Right to erasure ("delete my data") – request permanent deletion of personal data we no longer need.
• Right to restrict processing – have us limit use of your data in specific circumstances.
• Right to object / opt-out – stop marketing e-mails at any time and object to processing based on legitimate interest.
• Right to data portability – receive your data in a common, machine-readable format.
• Right to withdraw consent – revoke any consent previously given; this does not affect processing carried out before withdrawal.
• Do-not-sell / do-not-share (CCPA/CPRA) – Axion Algo does not sell or broker personal information, but you may formally opt out to reinforce this choice.
• Right to non-discrimination – we will never deny services, charge different prices, or provide a lesser experience because you exercised a privacy right.

3. How to Submit a Request

We use a simple e-mail workflow—no account portals or web forms required.

1. Send an e-mail to support@axion-algo.com with the subject line:
   Privacy Rights Request – [Your Full Name].
2. Copy/paste the template below into the body of your message and fill in every applicable field.
3. Send the e-mail from the same address that is linked to your Axion Algo account. (If you no longer control that address, explain why and supply verifiable proof of identity.)

Privacy Rights Request Template

4. Identity Verification

To protect your data we must verify each request.

• Same-e-mail rule: requests sent from your account e-mail are normally sufficient.
• If risk remains (e.g. conflicting information), we may ask for limited additional proof such as the last four digits of the payment card on file or a masked photo ID.
• We will never ask for full payment details or a full-scan ID.

5. Our Response Timeline

Requests are free of charge. If a request is clearly unfounded, repetitive, or excessive we may (i) refuse it with explanation or (ii) charge a reasonable administrative fee, as permitted by law.

6. Possible Legal Exceptions

We will honour your request unless retaining the data is strictly necessary to:

• complete an ongoing transaction you initiated;
• detect or prevent security incidents, fraud, or illegal activity;
• comply with statutory obligations (e.g., tax or bookkeeping laws that require us to keep invoices for up to seven years);
• defend or enforce legal claims.

If any data must be retained for these reasons, we will isolate it from routine use and delete it as soon as the retention period ends.

7. Internal Record-Keeping

For audit and legal-compliance purposes, we log:

• date and nature of the request;
• verification steps taken;
• actions performed (erasure, export, restriction, etc.);
• date of completion.

Logs are kept for at least three years and are accessible only to authorised Axion Algo personnel.

8. Questions or Complaints

E-mail support@axion-algo.com. If you believe we have not handled your request lawfully, you may lodge a complaint with your local Data Protection Authority (DPA) or, if you are a California resident, with the California Privacy Protection Agency (CPPA). We nevertheless encourage you to contact us first so we can address the issue quickly.